Tag Archives: technology
Emirates ID wins customer care excellence award
Emirates ID wins customer care excellence award (Wam) / 20 January 2014 The award is recognition of Emirates ID’s success in providing high quality and efficient electronic services to its customers. The Emirates Identity Authority has won the 8 th Middle East Government and Business Customer Care Excellence Award in the ICT category. The award is recognition of Emirates ID’s success in providing high quality and efficient electronic services to its customers. The award was announced at a ceremony organised by the Middle East Excellence Awards Institute at the Burj Al Arab Hotel in Dubai, in the presence of a number of government officials, business leaders and call-centre directors. The award was received on behalf of Dr. Ali Mohamed Al Khouri, Director-General of the Emirates Identity Authority, by Rashid Ali Al Nuaimi, Director of the Ajman Centre. Emirates ID has emphasised its keenness to promote a customer service culture in line with the UAE Vision 2021 from which the Authority derives its strategic vision and development plans. For more news from Khaleej Times, follow us on Facebook at facebook.com/khaleejtimes , and on Twitter at @khaleejtimes Continue reading
RTA customer services now on fingertips
RTA customer services now on fingertips Lily B. Libo-on / 20 January 2014 The week-long event also highlights presentations of RTA’s different services daily with the department’s respective CEO leading the team. Ahmed Hashim Bahrozyan, (centre) at RTA’s Customer Service Week at The Dubai Mall on Sunday. — KT photo by Leslie Pableo The Roads and Transport Authority (RTA) is now online in all its services — from renewal of driving licence and vehicle registration to getting and paying Salik, NoL cards, and retrieving items left in taxis, buses and the Metro. Even for complaints against taxi and bus drivers or dissatisfaction over RTA services, customers only need to dial 8009090, the call centre of RTA, which is connected to all RTA departments online. Or they may choose their computers, laptops, iPhones, iPads, notebooks and tablets or smart phones to click on the RTA website, www.rta.ae and register their complaints or needs. RTA’s all online services are the focus of its one-week ‘Customer Service Week’, which started on Sunday. The campaign, now on at the Star Atrium at the lower ground floor of The Dubai Mall, will continue till January 23. Ahmed Hashem Bahrozyan, CEO of Licensing Agency and Head of Higher Committee, Customer Service, opened the ‘Customer Service Week’ launched by the RTA to drum up information and showcase its diverse services to the public. In attendance were various RTA officials and staff. The week-long event also highlights presentations of RTA’s different services daily with the department’s respective CEO leading the team. All queries from expatriates, residents and visitors on the timing of the various modes of public transport, where and how to get Salik, NoL cards for daily and monthly usage, how to find personal items left in the taxis, Dubai Metro and buses, and where to complain against public transport drivers are all answered in the presentations. Motorists can now renew their driving licences and registration of their cars without going to RTA. They can either use their smart phones to download Salik application and wojhati application from App Store for iPhones and Play Store from other mobiles, register in the online form and send to RTA. Within 48 hours, if there is no problem with the car registration and driving licence like unpaid fines and penalties, the driving license and registration are renewed automatically. Then, RTA will send them to the applicants by either Aramex private courier or by Emirate Post. Lost items too can be reported without going to the RTA. The owner only has to call the call centre, and the person answering the call will ask about his or her NoL card number. With this information, the call centre will fan out the information to all Dubai Metro, taxi and bus departments to locate the lost or left personal items within 48 hours. If found, the customer has to claim the found items from the Lost and Found Department in Rashidiya by presenting his or her Emirates ID and by providing the PIN or password of his/her smart phones, laptops, notebooks and tablets. lily@khaleejtimes.com For more news from Khaleej Times, follow us on Facebook at facebook.com/khaleejtimes , and on Twitter at @khaleejtimes Continue reading
Syrian opposition to attend peace conference
Syrian opposition to attend peace conference (AP) / 19 January 2014 The Syrian National Coalition’s media office said that of 73 voters, 58 voted in favour of attending the conference. The main, western-backed Syrian opposition group voted on Saturday in favour of attending next week’s peace conference aimed at ending the country’s bloody civil war. The Syrian National Coalition’s media office said that of 73 voters, 58 voted in favour of attending the conference. It added that 14 voted against, two abstained and one placed a blank ballot. The coalition was under huge pressure from its Western and Arab sponsors to attend the peace talks, scheduled to open on Wednesday in the Swiss city of Montreux. The Syrian government has already said it will attend the UN-sponsored talks. It will be the first face-to-face meeting between the representatives of the Syrian government and the opposition since the country’s crisis began in March 2011, killing more than 100,000 people and displacing millions. The US and Russia have been trying to hold the peace conference since last year and it has been repeatedly delayed. Both sides finally agreed to sit together on the negotiations table after dropping some of their conditions. The aim of the conference, dubbed Geneva 2, is to agree on a roadmap for Syria based on one adopted by the US, Russia and other major powers in June 2012. That plan includes the creation of a transitional government and eventual elections. One of the main demands of the opposition was that President Bashar Al Assad agrees to step down before going to the conference. With his government troops keeping their momentum on the ground, Assad’s government has said he will not surrender power and may run again in elections due in mid-2014. Many coalition members were hesitant to attend a conference that has little chance of success and will burn the last shred of credibility the group has with powerful rebels on the ground, who reject the talks. Many members boycotted the Istanbul meetings that began on Friday, forcing the coalition’s legal committee to approve the decision in a simple majority vote. The coalition’s media office said the group’s leader, Ahmad Al Jarba, will give a speech “to the Syrian people” later Saturday. For more news from Khaleej Times, follow us on Facebook at facebook.com/khaleejtimes , and on Twitter at @khaleejtimes Continue reading
