Tag Archives: sports
Shaikh Mohammed to unveil plaques of five-star centres
Shaikh Mohammed to unveil plaques of five-star centres (Wam) / 26 February 2014 Vice-President says diligent work teams deserve praise and appreciation while unveiling five-star plate at Traffic and Licensing Centre in Fujairah. Federal government customer service centres serve as the real ground of competition among public service providers to deliver world-class services to the local community, His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has said, and added the new Star Rating Initiative, which he launched on Monday, will generate true leaders who deserve “our thanks and commendation”. All federal government customer service centres will abide by the Star Rating Initiative. Intended to bring about a quantum leap in the efficiency of government services as per global standards, the system rates public service centres with a number of stars (from two to seven) by placing a special plate at the entrance of each federal customer service centre. Shaikh Mohammed inaugurated Phase 1 of the evaluation and classification of 75 government service centres according to the new Star Rating Initiative on Monday. Three centres obtained the 5-star rating, and Shaikh Mohammed unveiled the first plate at the Customer Service Centre of the Ministry of Justice, Abu Dhabi. Thirty-three centres received a 4-star rating and 39 centres received a 3-star rating. The evaluation and classification process will continue to cover all federal customer service centres by the end of 2014. Shaikh Mohammed made his remarks during a visit to the Traffic and Licensing Centre in Fujairah on Tuesday to unveil a five-star plate which the centre obtained. Shaikh Mohammed pledged to unveil the five-star plaque of the centres himself, saying that diligent work teams deserve praise and appreciation. The Vice-President took a tour of the traffic centre, which is run by 173 employee and provides 77 government services to 110,000 people. Last year, the centre processed 200,000 transactions. During his tour, Shaikh Mohammed thanked the employees for their continuous dedication and diligence to improve public services and promised to revisit them in case they add more stars. In a speech on the occasion, Shaikh Mohammed said, “Direct dealing with the customers carries both tremendous challenges and opportunities at the same time and the true leader is one who succeeds on the ground and who can achieve the highest rate of customer satisfaction. This applies to all — from the head of the government to the junior employee — because the criteria of real success in government work are to serve public interest and create opportunities for them to achieve happiness for themselves and their families.” The UAE is the first country in the world to adopt this rating system for government service centres based on a comprehensive operational framework that emulates the standards applied in hotels, banks and aviation companies. The project is part of the Emirates Government Service Excellence Programme and is managed by the Ministry of Cabinet Affairs. It embodies the practical steps to develop government services according to the international standards and rate all federal customer service centres based on the development of services and responding to customers’ requests. The inauguration ceremony was attended by Mohammed Abdullah Al Gergawi, Minister of Cabinet Affairs; Musabbah Rashid Al Fattan, Director-General of the Dubai Ruler’s Court; Khalifa Saeed Suleiman, Director-General of Dubai Protocol Department; and Brigadier Ahmed Mohammed Ghanem, Commander-in-Chief of Fujairah Police. For more news from Khaleej Times, follow us on Facebook at facebook.com/khaleejtimes , and on Twitter at @khaleejtimes Continue reading
30 people died of drug overdose across UAE in 2013
30 people died of drug overdose across UAE in 2013 Amira Agarib / 26 February 2014 The people who died of overdose, were found to be using different kinds of drugs including heroin, amphetamine and keptagon. About 30 people died due to drug overdose across the UAE in 2013, a Sharjah Public Prosecution official said. This year, he said, already six people have died due to drug overdose, including two this month. Pointing out to the increasing drug use in the country, the official warned that drug traffickers are targeting the youth. Ghanim Ali Al Mansour, Head of Prosecution of Anti-Narcotics at the Sharjah Public Prosecution, said most of the people who died of drug overdose are UAE nationals and aged 30 and above. According to Al Mansour, currently the Sharjah Public Prosecution is investigating the death of two persons, who reportedly died of drug overdose. Aged 44 and 45, these men were UAE nationals and resided in Al Khuzama area. People who died of overdose, he said, were found to be using different kinds of drugs including heroin, amphetamine and keptagon. He said the number of people who have died from drug overdose is considered “high” as the monthly average is over two. “We should face the fact that the number of drug-related cases are on the rise,” he said. Drug-related cases referred to the Sharjah Public Prosecution has increased during the past few years. Majority of the drug users in the UAE, especially Sharjah, use tramadol pills, he said, noting the recent police operation, which led to the seizure of 60,000 tramadol pills. “Drug traffickers distribute these drugs among the youth, who get addicted to them after just trying it out. Tramadol, which is supposed to be used for medical purposes, is being used by the youth — sometimes in double doses — to feel active,” he said. He said the smuggled tramadol pills may have a cover of 100 grams, but the real dosage might actually be 400 grams. “So when a person taken a double dose of the drug, he dies,” he said. The UAE, he said, is among the first countries in the Arab world to have banned tramadol. news@khaleejtimes.com For more news from Khaleej Times, follow us on Facebook at facebook.com/khaleejtimes , and on Twitter at @khaleejtimes Continue reading
Star rating system for all govt entities in country
Star rating system for all govt entities in country (Wam) / 25 February 2014 Mohammed endorses rating of 75 bodies; 5-star rating for Justice Ministry His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has stressed that all service centres at ministries and federal institutions will comply with the Star Rating System. Shaikh mohammed bin rashid, Lt-general Shaikh Saif bin Zayed, Dr Hadef Jowan and top officials after unveiling the five-star plaque at the ministry of Justice office in abu Dhabi on monday. — Wam The classification of these centres would be from two stars to seven stars, according to the standards of provision of services to the private sector, Shaikh Mohammed said, noting that external auditors will participate in the rating process to ensure the neutrality of the evaluation panel. Shaikh Mohammed said the number of stars indicating the rating of a government centre would be displayed on plates outside the centre so that a client knows the level of service, adding that: “It is the right of every official to know the level of his/her services compared to the rest of the ministries.” The remarks were made during the launch of the results of the first phase of rating of 75 government centres assessed in accordance with the new Star Rating System. Three government service centres attained a five-star rating. Shaikh Mohammed also launched the first five-star plate in accordance with the new classification of the service centre in the office of the Ministry of Justice in Abu Dhabi. Some 33 government service centres were rated four stars, while another 39 centres were rated three stars. The assessment process will cover all the customer service centres in the federal agencies spread across the country by the end of 2014. Shaikh Mohammed said, “We stated before that we want the government service centres to be like hotels. And today as we start implementation, 5,000 employees have been trained on the new measures of rating. We have so far assessed 75 government centres. Our objective is to evaluate 400 government service centres in the next months.” The UAE government seeks to compete with the private sector to convey a message to all that the government service centres are innovative and hospitable, noting that “the essential part of the government service is the way to offer it. And the most important of all transactions is the satisfaction of clients”. Shaikh Mohammed underscored that the value of an employee lies in his/her service to the public. “This is our approach, vision and government method.” The rating of the government service in accordance with the Star Rating System is an Emirati experience launched by Emirati cadres. “We have asked them to stick to the world’s private sector standards when assessing the institutions. Our aim is to make the UAE one of the exporting countries regarding the best world practices in providing the government services,” he said. The project to evaluate the service centres launched by Shaikh Mohammed would achieve a quality shift in the efficiency of government services and elevate them to the international standards. The event was attended by Lt-General Shaikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior; Mohammed Abdullah Al Gergawi, Minister for Cabinet Affairs; Dr Hadef Jowan Al Dhahiri, Minister of Justice; Musbeh bin Rashid Al Fattan, Director of the Office of the Vice-President and Prime Minister and Ruler of Dubai; and Khalifa Saeed Suleiman, Director-General of Protocol and Hospitality, Dubai. For more news from Khaleej Times, follow us on Facebook at facebook.com/khaleejtimes , and on Twitter at @khaleejtimes Continue reading
