Taylor Scott International News
Almost half, 47%, of enquiries to intermediaries about getting a mortgage in the UK resulted in a completion during the third quarter of 2015, according to a new Mortgage Market Tracker report. The quarterly tracker from the Intermediary Mortgage Lenders Association (IMLA) shows how many enquiries result in applications, offers and completions, as well as dropout rates, those attributed to lender declines, and the wider issues of intermediaries’ confidence in the business outlook for the mortgage industry, the intermediary sector and their own firm. The data from this first report also shows that 67% of initial borrower enquiries led to an application, 83% of which then received a lender offer. A similar percentage of offers, 84%, then reached completion. The largest percentage of dropouts occurred during the initial stage, with 33% of borrower enquiries not leading to an application. Intermediaries attributed 27% of all dropouts, equivalent to 14 in every 100 enquiries, to lender declines, with the remaining 73% of dropouts coming from client or broker withdrawals. The largest firms, those with more than 11 employees, and sole traders both outperformed the industry average of 67% converting enquiries into applications, with 70% of consumers progressing through this stage. Once a borrower submitted an application, sole traders achieved the highest rate of offers at 87% compared to an average of 81% and subsequently completions at 88% compared to an average of 84%. However, the smallest firms also reported the highest rate of dropouts due to lender declines at 35%, compared with an industry average of 27% and significantly higher than the decline rates reported by the larger firms. ‘The intermediary channel has never been more important to the UK mortgage market, with consumers and lenders both increasingly relying on brokers to match individual needs to suitable products,’ said Peter Williams, IMLA executive director. ‘Regulatory changes have brought new assessments and criteria to contend with, but this data suggests the majority of applications are getting the green light. It also shows that brokers are playing an invaluable role in the earlier stages by assessing borrowers’ circumstances and providing realistic advice and recommendations,’ he explained. ‘The advantage of a competitive marketplace with a range of mainstream and specialist players is that a decline from one lender does not necessarily mean the end of the road. Rather brokers will work to secure alternative mortgaging opportunities. As this suggests, positive customer outcomes rely on lenders and brokers working together effectively,’ he pointed out. ‘After a period of fundamental change, it is encouraging that intermediaries are upbeat about the business outlook, which bodes well for consumer access to mortgage finance. By tracking the mortgage pipeline, we hope to provide useful data for both lenders and intermediaries to help fine-tune the process and ensure a positive experience for consumers,’ he added. According to Brian Murphy, head of lending at the Mortgage Advice Bureau, brokers… Taylor Scott International
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